Our Premium plan provides full-service safeguarding, combining priority response, & communication.

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Includes everything in Enhanced, plus:
• Priority response handling for safety concerns
• Reassurance patrol or visit within 24 hours of a serious crime (where practicable)
• Priority communication handling
• 24/7 operator call back service 

• Coming Home Service – Pre-arranged safeguarding support for individuals returning home, with on-foot accompaniment collection via patrol vehicle from a nearby agreed location.
• Post Incident Initial Investigation (Door to Door Witness & CCTV Enquiries. Identifying leads for Police Investigation)

- Weekly Welfare & Wellbeing Visit
A key element of the Premium service is a scheduled weekly daytime visit, designed for vulnerable or elderly residents, or for families who want reassurance that someone is regularly checking in.
During each visit, your assigned team member will: Spend approximately 10–15 minutes with the resident (where appropriate)
• Provide a friendly and reassuring presence • Engage in conversation and general check-in
• Build familiarity through consistent visits Alongside this, they will carry out attentive observational checks with consideration to:
• General wellbeing
• Basic safety within the home environment - Trip, slip, or fall risks
• Fire safety awareness and escape routes and general hazards
- Following the visit:
• Notes are recorded
• Any concerns are flagged
• Updates can be provided to the client or family where required